<a href="https://news.cornell.edu/stories/2009/12/beware-menus-dont-use-dollar-signs" target="_blank" rel="noopener">How small graphical details make a difference</a>
<a href="https://drive.tiny.cloud/1/ct25dtytn5kwwqvldfgmxqk934tzcpss14q2vjjy42nk3tcf/9a6673fc-d859-4df4-8d08-af439b982b27">Translating Technical Info for a Diverse Audience workshop slides</a>
<a href="https://2s009.com/designForDiversityWorkshop">Designing for Diversity Workshop</a>&nbsp;replay &amp; resources (class-only)
<a href="https://2s009.com/storytellingWorkshop">Storytelling Workshop</a>&nbsp;replay &amp; resources (class-only)
<a href="https://www.youtube.com/watch?v=O0ikW7pVa_I" target="_blank" rel="noopener">zoom zoom</a>
<a href="https://hbr.org/2013/06/how-to-give-a-killer-presentation" target="_blank" rel="noopener">How to Give a Killer Presentation</a>
"<a href="http://www.nytimes.com/2013/10/06/magazine/and-then-steve-said-let-there-be-an-iphone.html">let there be an iPhone</a>". About the launch
<a href="https://www.cnbc.com/2020/11/03/segment-co-founder-and-ceo-this-is-how-we-built-a-multibillion-dollar-company-from-t.html">"Your intuition may be completely wrong - get feedback"</a>
<a href="http://web.mit.edu/2.009/www/interestMedia/2009pumpkins/2009pumpkins.html" target="_blank" rel="noopener">2.009 Halloween pumpkins</a> and <a href="/halloween2020">2020 pumpkin video</a>
<a href="/userTestingTutorial">User Testing Tutorial</a> (recording and slides) - class only
the <a href="https://slate.com/human-interest/2013/10/the-importance-of-prototyping-creative-confidence-by-tom-and-david-kelley.html" target="_blank" rel="noopener">importance of models</a>
<a href="/userNeedsExamples">User needs storyboard examples</a> (class-only)
<a href="https://en.wikipedia.org/wiki/Pirate_code">The Pirate Code</a>
<a href="https://www.interaction-design.org/literature/article/personas-why-and-how-you-should-use-them" target="_blank" rel="noopener">Personas: Why and How you should use them</a>
<a href="https://www.justinmind.com/blog/user-persona-templates/" target="_blank" rel="noopener">20 must-see user persona templates</a>
<a href="https://www.youtube.com/watch?v=8jDROj236R4&amp;ab_channel=DeviceOrchestra" target="_blank">bad guy by the device orchestra!</a>
<a href="https://www.buzzfeed.com/adobecloud/which-creative-cloud-app-are-you" target="_blank">Which Creative Cloud App are You?</a>
<a href="https://www.yesware.com/blog/storytelling-drives-sales/" target="_blank">Storytelling in Sales</a>
<a href="https://www.newyorker.com/books/page-turner/when-the-world-isnt-designed-for-our-bodies" target="_blank" rel="noopener">What can a body do?</a>

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